How can we help?
Search common questions or browse categories below.
Getting started
Create your profile, verify, and find matches.
Account & billing
Manage your subscription and payment info.
Safety & privacy
Blocking, reporting, and privacy controls.
Messages & matches
Tips for messaging and understanding matches.
Frequently asked questions
Yes. You can create a verified profile, browse matches, and send messages with a free account. Premium and VIP unlock unlimited likes and advanced features.
We ask new members to take a short selfie which is matched against their profile photos by our verification system. Verified profiles get a badge and priority in matching.
Absolutely. VIP members get full incognito browsing. Free and Premium members can pause their profile at any time from settings.
You can block, unmatch, or report anyone in one tap. Our safety team reviews every report within hours.
Cancel anytime from your account settings. You'll keep Premium access until the end of your current billing period.
Head to Settings → Account → Delete. Deletion is permanent and takes 24 hours to fully process.
Never. We monetize through subscriptions — not by selling your information. Read our privacy policy for details.